At Rae & Mac, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and exchange policy. You can return or exchange any item within 30 days of purchase, provided that it is in its original condition with all tags attached. We will issue a full refund for the purchase price or exchange the item for a different size or style. Please note that shipping costs are non-refundable. Please note that personalised items are not eligible for return unless they are faulty. If you have any questions or concerns about our return and exchange policy, please contact us and we will be happy to assist you.

If you have any concerns about your order's delivery status, please do not hesitate to contact us and we will assist you in any way possible.